Returns & Refunds

We hope you love your treats from The Treat Den. If something isn't right with your order, please get in touch and we'll do our best to put it right.

Food & Sweet Products

Because many of the products we sell are food items, some products may not be eligible for return if they are perishable or, where supplied sealed for health or hygiene reasons, have been opened after delivery.

Please contact us before returning any item so that we can advise you.

Changed Your Mind?

If you wish to cancel or return an eligible non-perishable item purchased online, please contact us within 14 days of receiving your order.

Where a product is eligible for return, it must be returned in its original condition. You then have a further 14 days to return the item after telling us you wish to cancel.

Unless the item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning it.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, not as described, or you receive the wrong item, please contact us as soon as possible.

Please include your order number, details of the problem and, where appropriate, clear photographs of the item and packaging.

We'll review the issue and arrange an appropriate solution, which may include a replacement or refund.

Refunds

Once an agreed return has been received and checked, we'll process any refund due back to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where you exercise a statutory right to cancel an eligible online order, any refund of the original delivery charge will be limited to the cost of our standard delivery service if you chose a more expensive delivery option.

Chocolate & Hot Weather

Chocolate can soften or melt during periods of warm weather. We package orders carefully, but we cannot control temperatures while parcels are travelling through the delivery network.

Please take this into consideration when ordering chocolate during hot weather.

Need Help?

If you have a problem with an order or are unsure whether an item can be returned, please contact us at inbox@the-treat-den.co.uk and we'll be happy to help.

Your statutory consumer rights are not affected by this policy. UK consumer law requires retailers to provide remedies where goods are faulty, not as described or otherwise fail to meet the required standards.